B O O K S |
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Vos, M. (2017), Communication in Turbulent Times: Exploring Issues and Crisis Communication to Enhance Organisational Resilience. Reports from the School of Business and Economics, No 40/2017. University of Jyväskylä, ISBN 978-951-39-7147-2 (115 p.) |
The purpose of this book is to increase the understanding of multi-stakeholder communication concerning organisational issues and crises. From the perspective of organisational management, this book clarifies how communication contributes to organisational resilience—the ability to adapt to a changing environment and mitigate crises. | |
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Vos, M., Lund, R., Harro-Loit, H. and Reich, Z. (eds, 2011), Developing a crisis communication scorecard. Studies in Humanities, University of Jyväskylä (Ref. E-book, 338 p.) |
This book presents insights on crisis communication and describe the develop of an audit instrument that helps public authorities to be better prepared for communication in crisis situations. The appendices include the audit instrument itself with its user guide and practical guides on crisis communication (see also crisiscommunication.fi). | |
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M.
Vos and H. Schoemaker (2011, 4th edition), Integrated communication;
concern, internal and marketing communication. Eleven Publishing,
The Hague, ISBN 978-90-5931-659-1 |
Integrated
Communication explains an integral approach to communication and |
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M. Vos, J. Otte and P. Linders (2003), Setting up a strategic communication plan. Lemma Publisher, Utrecht, ISBN 90-5931-233-3 |
Effective
communication requires strategic planning. In order to effectively approach
a problem and develop policies, it is important to work systematically.
The book offers a six-stage framework for analysing communication problems
and making decisions about objectives and strategies. The method is field-tested.
Two case studies have been included. |
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M. Vos, M. and H. Schoemaker (2004) Accountability of communication management; a balanced scorecard for communication quality, Utrecht, Lemma. |
Communication
experts are often required to account for the surplus value of |
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M.
Vos and H. Schoemaker (2006), Monitoring public perception of organisations,
Boom, Amsterdam. |
The
monitoring of public perception is critical for a successful corporate |
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M.
Vos (1992), The Corporate Image Concept; a strategic approach, |
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The PhD
thesis starts with a discussion on the concept of corporate image and |